It was nearly 5pm and the office was closing for the weekend. With that he put me on the phone to Customer Care who deleted the dishonest ‘charge.’ I told him that that was robbery and that I was going to call the police. He said that I had signed for x in the airport. The young man behind the desk gave me my receipt with a debit of 90$. Then we had to return to the office to sign off which I always do. The office is a little difficult to find and then you have to swing around the corner, enter a building (we didnt see any signs) and leave car and keys on high floor. However, returning the car to Miami Beach could have been a nightmare. We were very happy with the car and luckily didnt encounter any roadside problems. The airport desk was efficient enough but being jet lagged I found myself having to sign many ‘standard’ papers in order to get my car. We chose a different return point (Collins Ave Miami Beach area. I rented and fully prepaid for insurance before I arrived at Budget Car Rental Miami Airport in June 2019. We will be in Miami again in October, looking at using Enterprise for that trip, hope that will be a better experience for us. That was our 3rd terrible experience with Budget and we will never use them again. We called them and asked why we were charged the additional charge and they didn't have an answer, but they did remove the charges. Wow, so we left and came back the next morning at 6:00am - some of the people stood in line all night.Įven though we prepaid, once we got our credit card we noticed an additional charge of $25.00. I finally went up to one of the agents and asked what the problem was and he said that the cars weren't clean yet and it takes 30 minutes to clean a car and they only had one person cleaning them.he assured me that we would not be getting a car that night. Last month we pre-paid for a car at Budget, reservations for pick up at 10:30pm - when we arrived at the Budget counter, there was a huge line so we got in the line but it wasn't moving, we noticed people were getting a bit tense and security was brought in.
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